Volkswagen India — about not providing transfer letter of exchange old car

Address:Jaipur, Rajasthan, 302019

I purchased a new ameo car highest model from morani volkswagen, ajmer road jaipur and i given my old maruti 800 car under exchange scheme. At the time of finalization of deal, the concerned sales person assured me that they will provide transfer letter of registration certificate of my old car within a period of one month from the date of handing over the old car. Accordingly, i handed over my old car and delivery of new car taken after making requisite payment. Despite of my repeated request and passing of 5 months, no heed has been paying by the concerned staff in this regard. It is pertinent to mention here that hon'ble supreme court has laid down that owner as per registration certificate of old vehicle is liable for all consequences even vehicle has been delivered to any other person on paper. Kindly look into this issue and resolve my problem at earliest failing which i shall take action.

Anju gupta
Advocate
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Volkswagen India customer support has been notified about the posted complaint.
Feb 17, 2018
Updated by Anju Gupta Jaipur
I repeatedly called to concerned sale person as well as Head- Customer Care of Morani Volkswagen Ajmer Road, Jaipur in this regard but no response is received from their side.
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