Volkswagen India — About Worst care service Center in kannur( Volkswagon Phoenix car kannur)

Sajeer pr

Address:

Kannur bypass road opposite Mathrubhoomi office, Kerala

My car have a complaint of steering box and I ordered and booked it from your Phoenix car(Volkswagon service Center kannur because of my Inertia as a customer) and it took 3weeks to arrive the spare parts. It’s common in your worst service Center to get a spare parts even car battery at a time ( it’s my personal experience that I didn’t get battery from your service Center because you don’t have Battery stock. 🤣🤣 👏🏻👏🏻👏🏻 Good service). Last Monday I bought my car to your service Center and it’s still there. It’s been more than one week and you didn’t solved and repaired my car steering box complaint??? I have warrenty too.
As a customer I have a request that you can’t maintain the value of your car through your service please hand over the dealership to some one who capable 🙏🙏🙏

Was this information helpful?

No (0)

Yes (0)

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2020

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)

Nov 23, 2020

Updated by Sajeer pr KL 58 AA 5676
Phone [protected]