[Resolved] Volkswagen India — abs sensor always a problem | |||
Sir/madam, I purchased volkswagen polo from evm passanger cars india pvt ltd, cheranelloor, edappally varappuzha road, kerala of about 2 years back and i had run only 17146 kms. first the problem started before 11 july 2019 where i experienced a vibration when i apply my break and i gave the car to evm vw service centre in cheranallor, kerala and they told the abs sensor is damaged and i was charged rs.3631/- for replacement. Then before nov 2, 2019 the next sensor was damaged and i was told to replace it again and it cost around rs.4911.56/- Then after one week the abs sensor again show the light and i am attaching the photo for your reference i purchased this car because of your reputation even though i got a lot of offers from ford, fiat, maruti etc and all and i have referred a lot of customers to you. Now i am cheated. If this is the way i need to keep a fixed amount every month to repair each parts get damaged for my polo. I saw a lot of customers complaining the same problem for polo and this will cause your customer retention. So i request you to waive the amount remitted my me and clear the sensor problem as it is your duty to make customer satisfied Chandradev k s Kaithavalappil house Cherai p o Phone number : [protected] Pin : 683514 Was this information helpful? | |||
Feb 18, 2020 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jan 18, 2020 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care- Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |||
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