[Resolved]  Volkswagen India — abs sensor always a problem

Address:Kaithavalappil House,, Thalappilly road,, Gowreeshwaram west,, Cherai p o, Ernakulam, Kerala, 683514

Sir/madam,
I purchased volkswagen polo from evm passanger cars india pvt ltd, cheranelloor, edappally varappuzha road, kerala of about 2 years back and i had run only 17146 kms.
first the problem started before 11 july 2019 where i experienced a vibration when i apply my break and i gave the car to evm vw service centre in cheranallor, kerala and they told the abs sensor is damaged and i was charged rs.3631/- for replacement.
Then before nov 2, 2019 the next sensor was damaged and i was told to replace it again and it cost around rs.4911.56/-
Then after one week the abs sensor again show the light and i am attaching the photo for your reference
i purchased this car because of your reputation even though i got a lot of offers from ford, fiat, maruti etc and all and i have referred a lot of customers to you. Now i am cheated. If this is the way i need to keep a fixed amount every month to repair each parts get damaged for my polo. I saw a lot of customers complaining the same problem for polo and this will cause your customer retention.
So i request you to waive the amount remitted my me and clear the sensor problem as it is your duty to make customer satisfied
Chandradev k s
Kaithavalappil house
Cherai p o
Phone number : [protected]
Pin : 683514
+3 photos
Was this information helpful?
No (0)
Yes (0)
Feb 18, 2020
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Nov 13, 2019
Updated by CHANDRADEV K S
AGAIN CHEATED BY OFFERING 10% DISCOUNT IN LABOR AND 5% DISCOUNT IN SPARES .THE PROBLEM IS NOT YET SOLVED.AND THE GAIN TO Volkswagen AND BIG LOSE TO ITS CUSTOMERS
Verified Support
Jan 18, 2020
Volkswagen India Customer Care's response
Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information