[Resolved] Volkswagen India — ABS sensor failure | |
As per the complaint filed by myself on 12/10/2019 to volkswagen customer care with case number ccr192589 regarding abs sensor failure of my volkswagen polo, the service centre (Evmvolkswagenumayanalloor, kollam, kerala) has resolved the issue, but after few weeks the same issue came up again and i have abs sensor warning on my vehicle throughout the drive. I have approached the same service centre again to resolve the issue and they were not even ready to listen to me and not ready to resolve my issue. Right now they are demanding to pay the full amount that will cost for abs sensor replacement for admitting the vehicle into the workshop even though my vehicle is on extended warranty. Right now vehicle is in my garage and is not using regularly because of this issue. Even though the service centre claims that they had replaced the sensors during last service i don't believe that because how could a new sensor fail within few kilometers (Vehicle had done only 975 kms till date after third service) and even i didn't get any proof that they had changed the sensors. Sensor warning came up again on last of november 2019 and i approached the service centre by the first of december 2019 after that i was out of station and had no time to follow-up till now. I am extremely disappointed with the bad experience and the misbehaviour i have faced from your service people. I look forward to your reply and a resolution to my problem. Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 24, 2020 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care - Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |
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