[Resolved]  Volkswagen India — Absolute dissatisfaction with product and service

Address:

Rajkot, Gujarat

Dear Sirs, We are INTRICAST PVT LTD, India's leading Valve Manufacturing Foundry, since the last 25 years, based in Rajkot, Gujarat . We currently own FIVE Volkswagen Passat, and the below mentioned issue, is regarding a very serious default we encountered in 1 of the same . Car Details : Model No. : PASSAT 2.0 CRDI DS DATE OF PURCHASE : 30/12/2009 VIN : WVWG093C69A000309 ENGINE NO. : CBA085035 Registraion no: GJ3CR9473 Details of the Default : The above said vehicle has been detected to have a significant amount of metallic like particles present in the fuel tank, and as a result of which, the same have been circulated throughout the fuel system . The car as a result of this, was stalled and after diagnosis by the local Volkswagen Dealership Mechanic, the above conclusion was adjudged . As per the diagnostic reports, it was concluded that a majority of the Fuel System Parts, have to be completely replaced, the list of which is attached below . Coming to Our concern is that, If the Car comes with an efficient Fuel Filter, which at the time of default, and in the history of the car in our possession, has been regularly serviced and changed, as and when prescribed, WHY IS IT THAT STILL THE METALLIC LIKE PARTS WERE ABLE TO REACH THE FUEL SYSTEM PARTS, defected at the moment ?? This clearly indicates a MALFUNCTION IN THE WORKING OF THE FUEL FILTER OR A LIKELY DEFECTED FUEL FILTER, provided by the company ITSELF, and hence since the resulting default is due to the same malfunction OR defective fuel filter, shouldn't the replacement of the defected parts be the Sole Responsibility of the Volkswagen Company?? Kindly understand that such a defect in a car as sophisticated as VW PASSAT, has raised some serious quality concerns in our minds, regarding THE RELIABILITY AND CUSTOMER SERVICE, provided by your company . The disappointment is to the extent, that it has taken aback our CONFIDENCE in your company, and it is very likely that we are looking to replace the remaining cars of your company, by other reputed manufacturers, who can satisfy and deliver quality products. Simply implying we ARE UTTERLY FED UP OF THE disappointing quality, in your car. I would also like to draw your attention, to a few harsh facts, which have caused us immense discomfort and disappointment . The car in context has been defaulted since the last 15-20 days, during which time, we have faced immense inconvenience, due to the same . Also before the above mentioned default occurred, the car has had to be regularly sent to the workshop for some reason or the other, such as a defaulted headlamp, defaulted side view mirror, faulty back sunlight grille, etc . In Fact not just the above car in context, but all the other FOUR cars, of the same make, in our possession have had some default or the other at any particular time . All in all, I would conclude that by far, thesehave been the most regrettable CARS, we have purchased. Hope the gravity of the issue and the extent of our dissatisfaction, has been understood clearly . Expecting a satisfactory response to the above raised concerns, at the earnest and a solution, which can restore our lost confidence in your company. Regards, Dilip Dudhagara Director