[Resolved]  Volkswagen India — Absolute dissatisfaction with product and service

Address:

Rajkot, Gujarat

Dear Sirs, We currently own FIVE Volkswagen Passat, and the below mentioned issue, is regarding a very serious default we encountered in 1 of the same . Car Details : Model No. : PASSAT 2.0 CRDI DS DATE OF PURCHASE : 30/12/2009 VIN : WVWG093C69A000309 ENGINE NO. : CBA085035 Registraion no: GJ3CR9473 Details of the Default : The above said vehicle has been detected to have a significant amount of metallic like particles present in the fuel tank, and as a result of which, the same have been circulated throughout the fuel system . The car as a result of this, was stalled and after diagnosis by the local Volkswagen Dealership Mechanic, the above conclusion was adjudged . As per the diagnostic reports, it was concluded that a majority of the Fuel System Parts, have to be completely replaced, the list of which is attached below . Coming to Our concern is that, If the Car comes with an efficient Fuel Filter, which at the time of default, and in the history of the car in our possession, has been regularly serviced and changed, as and when prescribed, WHY IS IT THAT STILL THE METALLIC LIKE PARTS WERE ABLE TO REACH THE FUEL SYSTEM PARTS, defected at the moment ?? This clearly indicates a MALFUNCTION IN THE WORKING OF THE FUEL FILTER OR A LIKELY DEFECTED FUEL FILTER, provided by the company ITSELF, and hence since the resulting default is due to the same malfunction OR defective fuel filter, shouldn't the replacement of the defected parts be the Sole Responsibility of the Volkswagen Company?? For a no fault from our side, company has charged us Rs4, 38, 638.00 vide their invoice no. SIP144226(Ruppes four lacs thirty eight thousand six hundred thirty eight). We feel defect encounter is the responsibility of compnay due to faulty parts and should be repaired at no cost to us. Kindly understand that such a defect in a car as sophisticated as VW PASSAT, has raised some serious quality concerns in our minds, regarding THE RELIABILITY AND CUSTOMER SERVICE, provided by company . The disappointment is to the extent, that it has taken aback our CONFIDENCE in company. Regards, Dilip Dudhagara Director