[Resolved] Volkswagen India — After sales service | |||||
Good Evening Sir/Madam, Myself Rohan naik tari from GOA . i am a huge fan of polo ..as i had vw polo GA 09 D 0711 wch i met wid an accident in may 8th MAY 2016 i toed my car to vw workshop verna ..though it was sunday i parked my car in the lot n ai went home ! on monday 9TH MAY i registerd my car claim i mean i provided my all the required details to service advisor ...n he assured me within a fifteen days process will start n i ll get notifications as per given date ...! so went home buh sorry to tell you it was really terribly wrong to c dat evn after one month forget abt process my claim was registered on 9th june 2016 AFTER ONE MONTH . wen i called to ask y dis process has been delayed ...den i came to knw dis ...! it took 4 months for vw verna workshop people to make estimate n prepare my car for insurance survey ...???? whenerver i asked ..i have been told dat to pull up car jack not available etc etc ..! i was atually xhousted by dis process it took total six to sevan months te get complete only because o[censored]r service being disappointed on after sale sevrice i wud like to request you ...i dont like to complain n m not complaining ...i just want dat like me der are so many poeple who just love ur product please take care of dt ...!wen u peoplope e promising such satisfaction den it is a huge responsibility to folllow up and come across ...! Was this information helpful? | |||||
Jan 11, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Thank you for sharing feedback, we understand your query has been resolved. We thank you for being our valuable customer. Assuring you our best services always. We request you to kindly mark it as resolved in website. Sincerely, Volkswagen Customer Care For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||||
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Hi my name is Akrit sethi my car was sent to volkswagen ncr east ie lifttech pvt ltd it was sent to the workshop for the change of cooling coil and flywheel on 19 aug 2017 and the car is with the workshop till date the car is in a pathetic condition all the dashboard and fittings are broken chrome is scratched and the workshop is forcing us to take the car in that condition and because of there miss handling the car the airbag sensor also got damaged and the workshop people took out parts of other passat standing in there workshop and changed it from my car and all this is captured in the video that the cheating of the workshop which is supported by the company officials I've been mailing to the company and complaining again and again but still the problem is not solved no senior executive who is answerable is in talking and contacting us we are forced to take action against both the company and workshop for the cheating and. Mentally torture please provide a proper contact person who can solve this issue
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