[Resolved]  Volkswagen India — after sales service of wb20aw****

Address:

Kolkata, West Bengal, 700032

1.March 13th: Car was dropped by me for a service at rear right door
2.March 27th: delivery of car after First Service. At a glance, it looked okay.
3.March 28th: Reported issue at right rear side window. Reply was prompt
and technician visited car at my office address.
4.March 31st: Second Pickup, from my Home.
5.April 2nd: Asked by service center to receive my car. The issue was
reproduced and left my car there.
6.April 3rd: Second (3rd attempt of) delivery, As per the service center the
issue is resolved. I disagree. Wrote unsatisfied in the feedback form and
took the delivery. Asked by service center to use the car for ten days and
they will get back to me after 10 days whether the issue was resolved.
7.April 20th: Service center mailed me for pickup of vehicle on 21st.
8.April 21st: Nobody showed up.
9.April 23nd: Mail(knock knock) from me to service center. Replied by asking
for another convenient date.
10. April 23rd: Escalated to customer.[protected]@volkswagen.co.in
11. 05/04/2018 was the next date
12. 06th May: Issue wasn't solved.
12. 06th May: Called VW customer care, came to know that there was no
communications between VW india and Kolkata service station(under
OSL Exclusive)
13. 7th May: Spoke with Williams(customer care executive manager who is supposed to have control over customer.[protected]@volkswagen.co.in).
14. 7th May: Again called VW customer care at 15:30 for help. No communication back. Hope this complain doesn't fall in William's(or whatever his name is) hand.

Attaching all the emails.
Sagnik Hajra
PH:+91 [protected]