[Resolved]  Volkswagen India — After Service Ignorance

We had sent our car (volkswagen vento) for service from dehradun in the mid of December, 2016 to Volkswagen Capital, Mathura Road Delhi. We had specially told that a yellow light was glowing while travelling and the pickup of the car was immediately turning low and the car was unable to start after that. By that time, the service was also due. After 4-5 days, we asked for the estimate, which was costing about Rs.85000, in which they told us that the problem was due to some pump which had to be changed and the cost was included in the estimate.We were also told that the car had been duly checked and the problem would be solved completely after this. After a week, Volkswagen Capital informed us that the car was ready to be collected and we were asked to pay Rs.86000. We requested to re-check it again and asked them to repair all the other problems too. Once we took the car, it was in delhi for about 10 days and while travelling back to Dehradun after that, the car encountered the same problem midway in Muzaffarnagar and broke drown completely. We gave a call to Volkswagen Capital again and were told that the car had to be sent to the workshop immediately and nothing was possible before that. We sent the car back to the workshop, and after 4 days, we have again received a call that some part (Turbo) has to be changed costing around 1.5 lakh rupees which was quite shocking from their side. Besides this we have also been told some clutch issue which has to be repaired, which clearly indicates that the car was not properly checked in the earlier service after requesting them again and again. This was totally unexpected from a Volkswagen Dealer like Capital, where we have been trusting for the past 2 years.