Volkswagen India — amc for my vehicle polo mh04ff 7766

Address:

Thane, Maharashtra, XXXXXX

I have purchased my vehicle from volkswagen thane (Global gallarie motors pvt. Ltd.in 2012 and the vehicle was being maintained by global people from over a span of five years. Global had offered an amc for a period of two years in june 2016 and i had accepted the offer as it was thru registered dealers of vw. The contract was issued for the period from[protected] to[protected] and as per the terms & conditions of the contract, global had offered to provide two paid services and two general check up during the amc period. I have also made a payment of rs. 20488/- for the amc., copy of the amc document is attached herewith for information.

As per my knowledge they have carried out only two services till june 2017. The 3rd service was due somewhere in octoberr 2017 and i was awaiting a call from the workshop which did not happen. I tried calling on the landline numbers but there was no response. Susequently, it was learnt that the showroom was shut down due to some problems. I waited for almost two months but there was no signs of activities seen at the workshop.

Since servicing of my vehicle was already due, i approached volkwagen navi mumbai and got the servicing done at their service centre but had to pay for the service.

In my view, my vehicle should have been serviced by global gallaries motors upto the expiry of the contract (I. E.[protected] but they have failed to do so. I had to travel a distance of 70 kms for servicing at navi mumbai which caused inconvenience for me.

Request volkswagen to look into the issue and help me in getting the service extended by global people.

Thanks & regards,
Prashant v naik