[Resolved] Volkswagen India — ameo car delivered without rto registration

Ashish3286

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400615

I recently purchased vw ameo car in exchange of vento from vw thane showroom (Global gallery). I got delivery of car on oct 15th, 2017 that too after follow ups with sales team but after 15 days their sales representative called and said our rto registration was not done and we have been handed over temporary number because epayment to rto was not done yet. I called 9-10 times but no desired response from vw. They said it will be resolved soon since thane showroom is closed due to some property tax issues. Either i want my rto registration (With panvel rto) to be done else give me a refund and take your car back!!! - mr. Dilip p vichare.

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Feb 17, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jan 13, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 27th dec, 2017.

We have not received any response to our request dated 30th dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India