[Resolved] Volkswagen India — annual servicing

Naman Khettry

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411057

The problem in my front wheel wasn't solved (If you tell them to repair something they just say that it is broken and needs to be replaced and that you can claim insurance! Just another way for them to make money.). Car was not even cleaned properly when delivered. Stole petrol. What else could they have done wrong?!
Oh and yes, they fraudulently made me pay for the services before the actual delivery was given so that i will be at their mercy even if i was not satisfied.
Horrible experience. But will there be any justice?

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Dec 26, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in