Volkswagen India — Atrocious service and performance of vento car

Address:	110087
Website:	WWW.VOLKSWAGENINDIA.COM

Till the writing of this mail my vehicle is still at the Workshop and now its more than 2 months gone by...Is there anyone listening????? I gave my car Volkswagen Vento Regn No 5860 at authorized service centre at Moti Nagar New Delhi on 29th Aug'15 just for the engine missing problem. I kept following up for the repairs but was told that "We are trying & Testing for various options or probable faults". Finally on 9th Sept'15 late evening and after a lot of push from my side the said vehicle was given with a bill of about 23k. I have driven lots of cars for the last 30 years and in no vehicle I faced any such issue at 89000 kms that change of so many components was required. Never i got this vehicle serviced other than VW Moti Nagar workshop. Having worked in automobile industry myself for almost 10years, I understand the technology and was observing quite a lot of faults but my communication today is not around those. I would have not written this mail, had I not faced the ordeal, the next day morning, which could have been actually fatal if my driver wasn't alert.. I started the vehicle on 10th morning at 8:30 am from my home and had just gone about 2 kms, I started having strong smell of the fuel/diesel. At that time my driver said that he was observing some fumes also from the engine side. We immediately vacated the vehicle as it could be fatal with fire breaking out any time. After sometime we (myself & my driver) put the vehicle to side only to see that for long the fuel was leaking and the tank which was half, actually almost got empty. I kept calling the service center nos those were given to me including the mobile nos but in vain. It took me almost one hour to trace and get the nos of higher ups and then could connect at 9:30am when I got a call back. To my surprise, when the vehicle finally reached again the workshop I was told that the pipe of fuel pump got lose which caused the entire fuel to drain. Now I have got the following points to say and substantiate the subject: 1) Does it actually take that long to diagnose the fault in a vehicle? 2) Can the customer afford to be off the vehicle and continue to pay for the driver as well as the cab cost? 3) Is it not the duty of the responsible officers to update rather than the customer chasing every day on the status. 4) Please see the records and judge whether at 89000 kms any vehicle would have given such trouble? 5) What's the workmanship, if the delivery of the vehicle was given with the fuel pipe of the fuel pump lose? Is this the way you replace fuel pump and charge the customer literally to be killed, for part and labour, also otherwise. I am sure that is enough to introspect that this is what is called German Engineering and went in for it though I was happy for other technologies used so far. The purpose of this mail is to send a word of caution as such negligence on the part of such a reputed company is not desirable and you should check, correct yourself and promise to not repeat the same thing again. I don't have time to got to the court or media for such an act as I am more worried about my reputation having selected this model. Never ever heard from Volkswagen in the last 2 months. Hope to hear from you in this regard and also to ensure what corrective & proactive measures are taken by you having taken learning from this incident. Thanks! HARSH JUNEJA