[Resolved]  Volkswagen India — Authorized Service Center

Address:

Vidyut Motors, Pune

I left my vehicle at VW authorized service center (Vidyut Motors Pvt. Ltd., Pune) on 31st Oct. 2020. When I went to collect the vehicle on 4th Nov. 2020, I found no work was done apart from an Oil change, brake oil, and coolant top-up. Still, I paid a hefty amount to the dealer (15000+).

Further, when I sat in the car, I observed that AC is not working at all. Prior to servicing it was absolutely working fine and there was no issue reported to the service advisor. When I asked how this has happened, they have no answer. I left my vehicle at the service center only.

Later, there was no follow-up from the VW side and when I called them up to check after more than a week, the dealer is asking me for another 36000 to fix the AC. I replied that it was not my fault, before giving you the vehicle, it was working. So kindly fix it and return the vehicle. On this request, I have not received any positive communication from the dealer.