[Resolved]  Volkswagen India — Authorized Service Center Fraudulently extorting money

Address:	Trivandrum Kerala
Website:	volkswagen.co.in

Complaint against fraudulent practices of Volkswagen Authorized Service Center, Trivandrum, Kerala, India.

Ref: Volkswagen Polo 1.2L Comfortline (Petrol) Vehicle Registration No: KL-22E-5886.

This is to complain about the mental harassment caused by the above stated service centre due to their service negligence and fraudulent business practices.

On[protected] my car broke down due to worn out clutch plates. As per the suggestion of the Service Advisor at the VW Service Center Mr Ajith Kumar, I have approved for all the essential parts replacement and services to be carried out amounting to an exorbitant ₹ 33, 065.43/-. The vehicle was delivered after 3 days with an assurance that all essential corrective and preventive measures have been taken care of.

Post service breakdown # 1: After a day while on Election duty away from my residence, my car broke down, noticed petrol leak and smoke. The service technician has fixed the issue and informed that it is due to malfunction of the fuel injector which seldom causes issues. Before this service I have never experienced any issues/symptoms relating to fuel injector malfunction.

Please refer Invoice no. PIB2007280 dated[protected] for an insight on the repairs and replacement undertaken by them.

Post service breakdown # 2: Today my vehicle broke down with excessive smoke while travelling with my kids and senior citizen parents leaving me stranded again. Service center denied assistance and the Service Advisor did not attend my call. However, with WV Roadside assistance managed to take the vehicle to the service center. They have informed that the vehicle will be attended on next working day during normal working hours.

How can the car which was sent for service to resolve the clutch plate issue whereas thoroughly serviced by replacing most of the parts on the discretion of the Service Advisor to avoid any imminent issues, breaks down due to faulty fuel injector on the very next day, an issue that was never reported before nor did my car show any symptoms relating to it earlier?

While the world is pledging to “recover with integrity” on the International Anti-Corruption Day, 2020 and Dr. Kurt Michels, Group Chief Compliance Officer, VW pledges and propagates “One Group - One Voice: Say No to Corruption”, the ground reality is otherwise.

Is this the same Volkswagen brand “We keep our Words” with core values of Responsibility/Honesty/Solidarity/Reliability which I trusted and spent my hard-earned money to own my first and probably the last car, or is it the "Betrugswagen" with substandard service support, zero accountability and service negligent workforce.

I am a high school teacher and a family to support with my limited income and time due to my professional obligations. This pathetic service support has resulted in loss of trust, time, money, and peace of mind.

Looking forward to an expedited redressal in this regard.