[Resolved] Volkswagen India — Availability of part.

Vishesh rajvanshi

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Vin no-WVWP13607DT069336
Reg no-UP70CJ8485
Date-01/09/2016
Part to be replace-Exhaust Gas Recirculation
On 31/08/2016 when i asked the company during submitting the car that if i get the part replaced in cash then how much time it will take? i was told just 2 days as the part was available in the store. i have with my eyes witnessed the availability of the part. On 02/09/2016 the general manager Mr.Gaurav Abbi told me that it will take 10 days for the part to be ordered.
It is my kind request that proper action should be taken against this as this totally leads to misguiding the customer and due to these types of action the customer can lose its faith on the company.
Thankyou.

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Nov 10, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

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