[Resolved] Volkswagen India — Axle boot weared and not replaced from 2 months at service center

raviyadav004

from New Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Madam I am owning volkswagon polo Nov. 2011 model no. HR 16k 7709. car get serviced 2 months before at Viraj aotomobiles noida at that time left side axle boot found weared and i told them to get changed but the part was not available i ask them to order it and they ordered but the receieved ordered part was defective (metal part & rubber part separate) & viraj automobile service advisor Mr. sushil told me that to visit another service centre named Atrica automobiles p ltd. & assured me that part will be definitely available there i visit atrica automobiles on the same day & meet mrs. vaishali but the part was not available there they told me that they will order the part & receive the part within a week After week they called me to bring the car i visited there and again the same part (metal & rubber part separate) was there . they have wasted almost a day for it and told me that they will again order the part that will cost Rs 5000 and will get the exact part .After a week they again called me to bring the car and the same part was there having tag price Rs 4848 but the part inside was of cost Rs 800. almost a day they have wasted today also and the axle boot not changed since 2 months. As axle is very much important & sensitive part of a vechile if any mishappening occurs due to weared part who will be resposible for it.I got surprised having such a poor service of volgswagon. Sir/Madam, Plz take a serious action to resolve my problem ASAP.

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Aug 14, 2020

Complaint marked as Resolved

Jan 02, 2015

Updated by raviyadav004 Dear Sir/Madam I am owning volkswagon polo Nov. 2011 model no. HR 16k 7709. car get serviced 2 months before at Viraj aotomobiles noida at that time left side axle boot found weared and i told them to get changed but the part was not available i ask them to order it and they ordered but the receieved ordered part was defective (metal part & rubber part separate) & viraj automobile service advisor Mr. sushil told me that to visit another service centre named Atrica automobiles p ltd. & assured me that part will be definitely available there i visit atrica automobiles on the same day & meet mrs. vaishali but the part was not available there they told me that they will order the part & receive the part within a week After week they called me to bring the car i visited there and again the same part (metal & rubber part separate) was there . they have wasted almost a day for it and told me that they will again order the part that will cost Rs 5000 and will get the exact part .After a week they again called me to bring the car and the same part was there having tag price Rs 4848 but the part inside was of cost Rs 800. almost a day they have wasted today also and the axle boot not changed since 2 months. As axle is very much important & sensitive part of a vechile if any mishappening occurs due to weared part who will be resposible for it.I got surprised having such a poor service of volgswagon. Sir/Madam, Plz take a serious action to resolve my problem ASAP.

Sir/madam i have register the above complaint 2 days ago still there is no action taken by your side.you are requested to take action asap.

regards
ravi yadav
[protected]