[Resolved] Volkswagen India — Bad quality service

Mudit Govil

from Sangamner, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.volkswagennoida.co.in/feedback.aspx

I left car to get Car Windshield replaced as it was broken under Insurance Claim and also asked to get RPM checked, Drycleaning done and AC checked. When I went back post assurance that all things have been done then I found - the car was not able to start only due to low batt and batt getting discharged. Plus I saw that the roof cloth which is attached to top roof had fallen down. Whn asked to service team they were dumb stuck and started saying that battery may have issue as its old. That was hilarious as I left car totally in running condition and suddenly the battery was not working. I left from there after they somehow got managed to get car started and said it will work fine now. However car didn't start once I reached back home and restarted. The batt went low again and I have been left starnded again. This is worst quality service ever.

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Nov 29, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Oct 29, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 16th oct, 2016.

We have not received any response to our request dated 22nd Oct, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India