[Resolved]  Volkswagen India — bad service and parts issue

Address:

Pune, Maharashtra, 411006

I have a polo comfortline. Recently i faced an issue with my car and here is the experience, unfortunately problem isn't resolved yet-

Issue - car wasn't starting, found plug and starter wire cut!
After discussing with insurance team and vw customer care, i got to know that this is not covered in warranty or insurance. I don't understand how come my car can have wires cut after just 400 kms (It's a new car). Also if such parts are not covered in warranty or insurance, how come car design has such crucial parts exposed? Service center people said that most probably rat could have done this. Not sure how come a best car company has kept such part exposed for rats to mess up with. (Just to note, i park my car in the clean parking area).
Finally i was left with getting it serviced. So now car is with the service center in pune for last 10 days still they have not replaced those wires.
How come one has to wait for almost 2 weeks and still no final date shared as when can i get the car back.
This service center is in pune, the same city where vw has factory, still i have to wait because service center doesn't have wires. Very nice!
Overall i am extremely dissatisfied with the service as well as this wires issue. This is my first experience with vw and that's exactly opposite to what company says.
I see it as bad parts and worst service.
Hope to get the car back at the earliest.