Volkswagen India — Bad service of POLO resulted into breakdown on highway

Address:Ahmedabad, Gujarat

OWNER- ASHIWN SMITH, SHALIGRAM - 3, BLOCK A012, PRAHLADNAGAR GARDEN, SATELLITE AHMEDABAD CAR NO GJ 1KQ 6463, VIN- WVWB12608CT028706, MODEL-POLO 1.2 CR Trendline, KMS 48, 481 CAR WAS GIVEN TO AUTOMARK MOTORS PVT LTD, ABAD FOR ENGINE NOT RUNNING UNIFORMLY. VEHICLE WAS RETAINED FOR MORE THAN A WEEK FOR REPLACING INJECTOR UNIT AND OTHER PARTS VIDE INVOICE DTD SIP 180909, 24TH MAR-15 . AS ADVICED BY COMPANY AFTER TAKING THEIR TIME TO CHECK AND VERIFY WE AGREED FOR ALL REPAIRS AND REPLACMENT EXACTLY WITH NO COMPROMISE. DELIVERY WAS GIVEN TO US ON 24TH MARCH EVENING CLAIMING ALL JOB DONE SATISFACTORILY. ON 25TH MORNING WHEN MY SON DRIVED DOWN ON EXPRESS ROAD CAR GOT BREAK DOWN ALL OF A SUDDEN. ON CONTACTING CAR DELAER THEY WERE RELUCTANT TO PROVIDE ANY SERVICE NOR WERE READY FOR TOING THE CAR. MY SON WAS ON THE WAY FOR FINAL EXAM O[censored]NIVERSITY. NOW DEALER CLAIMS HEAVY EXPENSE REQUIRED APPROX RS 2 LACS OR MORE AND REQUIRES ONE MONTH TO REPAIR. I FAIL TO UNDERSTAND THAT HOW COME A RUNNING CAR SUCH A HUGE REPAIR CHARGES . ALSO THE CARE IS NOT EVEN COMPLETED 3 YEARS AND JUST 48000 KMS. WE ARE MANUFACTURERS OF OEM AUTO PARTS AND SUPPYING TO DAIMLER, VOLVO ETC ENGINE AND AXLE PARTS . WE KNOW THAT DEALER HAS DONE SOME SERIOUS MISTAKE AND WE ARE GETTING PENALISED UNFORTUANATELY. I AM NOT GOING TO BARE ANY EXPENSE FURTHER AND IF REQUIRED WILL FILE A CASE IN CONSUMER FORUM FOR SUCH NEGLIGENCE AND POOR SERVICES.
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