[Resolved] Volkswagen India — Battery issue problem

Vishwa Natha

from Bengaluru, Karnataka

Address:

Bellary, Karnataka, 583115

Dear sir i have purchased a polo diesel high line car at hubli show room as on july 2015, now it's running kilometers as 24000 only, but battery problem startd and car was not startd wat to do now. When i started my car, it didn't start. I talked to company guys, they told me to change the battery.
An average life of car battery is around 48 months, which is much more than mine
Please give an explanation as to how the battery drained so fast given the fact that there was no single reason which could hamper battery so fast & operation was also smooth.

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Aug 4, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jul 01, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 18th June, 2017.

We have not received any response to our request dated 01st July, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India