[Resolved] Volkswagen India — behavior of service advisor

[Resolved] Volkswagen India — behavior of service advisor

D Dharmesh22 from Ahmedabad, Gujarat

Highly Disappointed with the Service when I visited the service station today. Did not have enough time, so just went there to get the oil changed for my car. But he talked me into getting the car serviced since it was due, and promised me not to waste my time and submit the car by 2:00 pm. He ended up wasting one and a half hour extra by asking the mechanic about what service he did in the car and re-confirming even after I gave him the details. That wasn't enough for him that he also misbehaved by taunting me about charges for the coffee he offered me which I denied of. PLEASE TEACH THAT ### SOME RESPECT!!! JIGNESH (Service Advisor at Narol Service Center, Ahmedabad, Guajarat) Was this information helpful? No (0) Yes (0)
Apr 10, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Mar 06, 2019 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in.
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