[Resolved] Volkswagen India — brand new volkswagen vento dsg highline plus diesel injectors failed after just 1900 km ran | |||
We bought new volkswagen vento dsg highline plus car on 27th january 2020 in guntur andhrapradesh. We have done 1000km service in show room as well. The vw vento car engine started giving problem after 1900 km done. The car is giving too vibrations and unable to accelerate while vehicle is moving and glow plug symbol is flashing continuously in vw vento speed meter console. The next day we took the car to vw showroom guntur. Technicians diagnosed the engine and found that.. Diesel injectors have failed. I am very much surprised and wondered that how come india's most safe and trusted car diesel injectors have been failed with in just 2 months of new car purchase. Showroom people told us the possible reason for failing diesel injectors is bad diesel fuel we put in the car. But we have been putting same fuel from same fuel station to innova crysta for more than two years and it didn't made to harm to innova crysta diesel engine. How come same fuel harming vw vento diesel engine in very very short span. Instead of replacing the faulty diesel car injectors for free of cost which is in warranty they are trying to delay the repair the car and trying pay the money from customer pocket. As a new car owner nd with 5 years engine warranty i won't pay single rupee from my pocket and cannot tolerate any delay in repairing my car. I will take up this issue at any level if show room doesn't give proper resolution to me in proper time. Was this information helpful? | |||
Apr 18, 2020 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Mar 18, 2020 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care- Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |||
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