Volkswagen India — Breach of Customer's Relation, Confidence and Trust

Address:	Thane, Maharashtra, 401202
Website:	www.volkswagen.co.in

I had booked a Polo (Candy White) from Global Gallarie Motors, Thane and the service was poor. When I was enquiring about the cost, Sales person used to give me less quote than what I used to tell him that I am getting this much discount from other dealer. Initially, the sales person told me that you will get loan approx 95% of the ex-showroom price and I made the downpayment (with exchange of my old car+10, 000 = 1L) and booked the vehicle. The day I gave my old car, they started treating me in a different manner. Sales person's friend/colleague desperately wanted my car and he did some settings, internally and took my vehicle (He is still using that vehicle). After few days, Sales person asked me to submit the documents for Loan process and I did. Five days right after this, Finance Person (Pradeep) told me that there is glitch in your CIBIL score and loan cannot be processed (My CIBIL score was more than 750 and not sure which customer's score he was referring to). This guy had no patience to talk to me properly and while conversing, he handed over the phone to sales person saying I am talking to customer. This is not the way he should treat the customers. They are not beggars roaming around the showroom to buy car. Later I thought of bring my own finance from other banks and decided not to proceed with these guys (Volkswagen Thane) and I went to other dealer in the city. So after one week, I made a request to cancel the booking and it took more than two weeks. Finally, got a call from Sales Head (Rupali) and she had no manners on how to talk to a customer. She was shouting in high pitch over the phone and was not ready to listen to my words. At the end, I got my money back on 9th October 2015. Basically, Volkswagen is a trusted and a premium brand, globally. Due to these people's behaviour VW brand is getting black marked and someone should seriously take action against these guys. If they cannot handle the customers and their queries, they should quit the job or shut down the showroom. This is not the way to treat customers and its completely NOT ACCEPTABLE. All, please do not book the vehicle in Volkswagen Thane branch as they do not care about the customers and their satisfaction. If you want the vehicle with satisfaction, then buy it from other dealers. Thanks, Sachin [protected]