[Resolved]  Volkswagen India — Canablaising and theft of spares from my polo car

Address:	181206
Website:	www.volkswagen.co.in

Dear sir/ma'am
I have a Volkswagen polo car (Jk02b 6034). I recently took my polo to your service center in jammu, post oil sump damage and possible engine failure. The staff at your SC told us that the engine is seized and made some estimate of about 2.5 lakhs, before even engine was opened, and also told us that turbocharger can only be checked after repair of engine and was excluded in this estimate. As my younger brother was chasing up the case, he requested the service manager to open the engine and then inspect so that he can be assure of the things and for this same inspection Rs 10000 was demanded by your service manager, and later which was also paid to him. On opening the engine, my brother was told that it's crank shaft and turbo charger has gone bad and needs to be replaced. Since the turbocharger seems to be ok, and in estimate they showed that some EFR costing Rs 45000 has also failed which otherwise had no relation with engine failure in our case and your staff also failed to explain this. Then, we asked for complete details for each part damaged along with reason why it has failed along with the repair quotation. But other that one casual quotation we got nothing. I wrote many mails to the help desk but never got suitable reply. After that your staff became more and more arrogant towards us. Loosing trust in your SC, we decided to remove our car without repairs. On the day we came for taking our car we found that it's battery was missing and nobody there was aware of this, and this further strengthened our distrust on you. finally they agreed to deduct the battery cost from inspection charges i.e. from rs 10000. After that when we took our car to other repair centre we found that many parts worth rs 70, 000 were either canabalised or stolen from our car. I have written many e-mails to your regional representative but didn't get any reply. Todate I have not got any technical report, official repair quotation and answers to my e-mails. At very initial stage of this case I had registered a complaint at your customer care but didn't get suitable reply. If required I can forward you the complete e-mails I exchanged with your regional representative. For this case I have even approached your facebook page but again nothing happened. I request to to please chase this case on urgent basis and please provide me the technical reason and the authority of person who has declared parts of worth 2.5 lakhs damaged and beyond any repairs.