[Resolved] Volkswagen India — car bluetooth damaged during service

Rupa Heda Bhangdiya

from Pune, Maharashtra

Address:

Design Within, office no.703, Amar Neptune, behind amar apex, main Baner road, Baner, Pune,45 PUNE, Pune, Maharashtra, 411021

Dear sir,
Our car wolkwagon vento no. Is mh12 ju5997 has been given for servicing in the month of june. After servicing we understood that our blue tooth in the car is not working which was working previously. To fix this problem the company removed the system from car and told us that they have sent it to chennai to solve the issue. But after continuous follow up the company only responding that we are still in the process to solve the issue. The october has already started and if i dont get my issue resolved in this week then i will file a suite in consumer court. I have kept my patience till date. Kindly look into this immediately otherwise i may raise this issue on social media as well.
Regards

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Nov 9, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Oct 07, 2019

Updated by Rupa Heda Bhangdiya Please fix the issue on priority.

Verified Support

Oct 09, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Customer Care - Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)