Volkswagen India — Car damage by RSA from Volkswagen

Volkswagen India — Car damage by RSA from Volkswagen

S syedimranabdul from chennai, Tamil Nadu Aug 4, 2023 Aug 7, 2023 This thread was updated on Aug 7, 2023

Hi, Our Car was break down at home, so we have booked Road Side Assistance from Volkswagen to take the car to volkswagen show room for inspection and service assuming the car will be safe rather giving it to outside RSA people which was less cost than volkswagen. Volkswagen team had sent two old people who had no basic experience in handling the car. They didnt know to apply hand brake will coming out of the car and slide the car in water sump and we had been following with them with the CCTV proof and no response and they are playing blame game on others. Such a worst experience and not taking responsibility of this. +1 videos Was this information helpful? No (0) Yes (0)
Volkswagen India customer support has been notified about the posted complaint.
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Volkswagen India Customer Care

from Mumbai, Maharashtra

Aug 7, 2023

Verified Support

Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)

syedimranabdul's [Complaint's author] reply, Sep 20, 2023

I have already shared contact details to your customer care.
Once again note it down.
+91 9677006090

syedimranabdul's [Complaint's author] reply, Sep 20, 2023

Registration details are available in the video but still TN07BQ8409

syedimranabdul's [Complaint's author] reply, Sep 20, 2023

Please don't ask anything which is already available and know. If you need anything mail or call directly in the given above number. Its been already 2 months running behind this issue, the car is left unattended in your workshop. Expecting your resolve in a day or two.