[Resolved]  Volkswagen India — Car not delivered on time as promised. urgent help needed.

Address:

Chennai, Tamil Nadu

Hi Mr. Ashoka, I am extremely disappointed by the VW sales and service team in delivering the new car on time. They are not respecting customer concern they are making customer scape goat for all their communication gap and service gaps. Finally there is a delay in car delivery. The car was suppose to be delivered on 7th November however they delayed the whole process due to their internal communication and process gap and now they are forcing to accept the delay and take the vehicle delivery. I have been promised to deliver the car on 7th initially many times as i very clearly stated this is the auspicious day and i wanted to take the delivery on the said date otherwise i have requested them to cancell if the car cannot be delivered on the date. But they kep promising me they will deliver and last minute they created all the problems and forcing me and blackmailign me to take the vehicle playing with the downpayment. The service head spoken to me was extremely unprofessional and he grounded me with and hurted my feeling with un appropriate information. When i asked for justice he almost threatened me. I need justice if you can help me. I do not want to purchase the car with lots of displeasure and i need my money back. Thanks in advance. Sriram Narayanan +91-[protected]