Volkswagen India — Car parts claim process issue

Hi, I Am Customer Of Vw India, I Own A Vw Taigun Manual 1.0, I Bought It On 10 Feb 2022, My Car Got Into An Accident On 24th October 2022, In That Accident
My Car Got Damaged. Parts ( Front right alloy and front right tyre, and Front Bumper, Back Bumper, Backlight)
And we claimed at our service center
Varanasi auto Pvt Ltd, but they rejected our claim cause they have no parts available and They can't make it avail in future, also can't make parts order for us. According to them There showroom and service centre is shutting down cause of them we are stuck. Now it's been 2 month's my car is moving on spare wheel, and broken parts, my no.([protected])