[Resolved]  Volkswagen India — car returned with incomplete repairs

Experiences with VW Andheri East workshop:
1. This just one incident, previously after taking delivery of the brand new car the knob on the hand brake came off within 5 days . And it took VW Andheri East service center 4 months to change just a hand brake knob.
2.Also they didn’t pick up the car for yearly servicing for 3weeks even after calling them very alternate day and they just kept on postponing the pickup stating that the drivers are not available.

Current situation is that My VW polo highline petrol 2015 was submitted for insurance at VW Andrei east service center (Autommark Motors pvt ltd) on the 6th of October 2017, the rear bumper, trunk and other parts were approved for insurance however the reverse sensor cable was not approved (this is what the VW executive told me) . VW executive said we will have to put a new sensor cable, with no option left I asked him to also fix it. I got the car delivered back on 18th of Oct 2017 at 8pm after waiting at service center for 2 hours. And to my surprise they didn’t fix the sensor cable . The delivery of car was given without the proper insurance liability receipt . The executive said that it’s a Diwali weekend we don’t want to keep the car here as the service center will be closed for 4 days . The executive only gave me the customers liability total. However on asking as to why it wasn’t fixed, I was told that the part was not available . VW executive told me that don’t fix it from anywhere else as they won’t be responsible if it causes any other problem in can and said that the part will be available on 29th October and that he had put in a request for the new cable . I called back on 28th October the workshop still did not have the cable, again the executive said the part will be available on 2nd Nov . I called again on 2nd November and the part wasn’t available . The VW executive said that once he gets the part I will be called and updated. It’s been more than 3 weeks now and I have no update about the part . The executive doesn’t pick the call, and I feel VW is least bothered about the kind of service they give to the customers.

I regret taking a Volkswagen car . Never in my life am I going to consider buying a Volkswagen car with this kind of service .
Car detail: MH02DZ4129
Contact No: [protected]

Apparently the company workshop in Andheri East, MUMBAI is waiting for a part to be replaced. I am highly inconvenienced by this long wait (20 DAYS AND COUNTING) and lack of communication channel regarding repairs.
** Attaching the receipt I was given my VW Automark Motors Pvt Ltd upon taking delivery of the car.