[Resolved]  Volkswagen India — Cheating by the dealer

Dear sir / madam,

The issue that i have experienced was:
I booked a polo highline plus - flash red colour on 13th july 2020 from pathanamthitta showroom and they promised that, they will deliver the vehicle by 20th august 2020 & they offered me a kit worth rs 25000/- free with that vehicle. On booking, your s howroom executive and manager promised me that 2 flash red colour polo is available with them and they have booked one for me.

(Actually at first, i booked the car from kollam showroom. But the pathanamthitta dealer contacted me after that and offered me that kit worth 25000, only because of that, i cancelled the booking from kollam showroom and made the booking with pathanamthitta showroom. At the time of cancellation from the kollam showroom, the kollam dealer informed me that the pathanamthitta dealer giving wrong update about the kit, as it is not available with any of the cars. Due to this i again contacted the pathanamthitta dealer to confirm if the kit offer is real or not, at that time too the pathanamthitta dealer promised me for the same.)

Now after making all the payment, the pathanamthitta dealer saying that flash red colour is not available with them, so i have to choose some another colour from them. Also, the kit they offered is not available. So i registerd a complaint with volkswagen for that, at that time, the dealer said that, volkswagen plant is not working, because of that the flash red colour is out of stock, and promised me that on the very next stock arrival they'll deliver the first vehicle to me. But on next arrival of vehicle, they deliver the vehicle to some other customer and have been making fool of me. Due to such improper pathetic behaviour i again registered a complaint to volkswagen, but this time the response from service head mr. Murali was hilarious, he responded like "don't you understand the problems, why are you contacting constantly".
If this is your behaviour, that too before becoming your customer, then what will be in future after i become your customer.
Whenever i tried contacting service head mr. Murali, he always said he'll call me back. So i thought of contacting pathanamthitta manager mr. Rakhil, he responded very rudely as like i was begging him for car for free.

Your company showroom didn't provide any of the commitment given by you, neither provided my vehicle on the committed date, nor the offered free kit, also not even gave the vehicle for the second promised way, so now i'm not going to listen to any of your conditions irrespective of whatever your problems are. I want all the things whatever your executive and manager have offered at time of booking. Your service head, manager are useless, they don't even know how to tackle a simple issue. I don't know how did volkswagen hire such people to such designation. As a customer its a request don't hire such pathetic people who doesn't know to solve the issues. Even today i contacted mr. Murali, he's on his same stand that whatever comes, he won't provide the kit for sure. Now i'm like why did i choose your company. I booked this, because your showroom upfrontly offered me the kit. So i had to cancel from the other dealer. Else i would have got my vehicle last month itself from the kollam dealer. Please look as, all the problems are from your company side due to which it got so delayed. So as i mentioned i need everything you offered my vehicle as well as that kit.

It occurred on: 20/08/2020
This meant that i booked this, because your showroom upfrontly offered me the kit. So i had to cancel
From the other dealer. Else i would have got my vehicle last month itself from the kollam dealer.

I need everything you offered my vehicle as well as that kit and need appologise from service head
Mr. Murali and showroom manager mr. Rakhil

Dealer details:
Evm passengers cars pvt ltd.
Thiruvananthapuram

I look forward to your prompt response on this matter. As recommended by standards, i would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Adarsh raj
Mob no: [protected]