[Resolved] Volkswagen India — Clutch get damaged within 6 month and Vehicle ran around 6 thousands KM

Swaranchi Narayan Parida

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201016
Website:	www.volkswagen.co.in

My Vento Highline Petrol clutch get damaged within 6months. The car was ran around 6000KMs.
The service center is saying clutch is not covered on warranty.
My problem is how come the clutch can get damaged within 6 months where the vehicle has ran around 6000KM.
Why we can not we blame it as manufacturing defect.

Please let me know how can I take this matter to Consumer Court.

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Sep 13, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

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Comments

Janaki Sekar

from Chennai, Tamil Nadu

I own a volkswagen vento comfortline and the clutch plate is gone in an year with around 18000 kms of drive. Now they are charging about 21k to fix this. This definitely sound to be a manufacturing issue.

Can some one help me on this?