[Resolved] Volkswagen India — complain about flywheel noise in vento 2016 model

ShubHam Khatri181818

from Mohali, Punjab

Address:

Nainital, Uttarakhand, 262401

Is been since my vento has been done 15000km i hd lodge a complain regarding noice in engine area, complain was lodge near april 2017 since then i hd been visited number of times to service center which is located at 55km from my area, they hd been fooling me since long and hd not even registered my complain in job card, only when i was aggressively took a charge then only they registered, they had a single answer to me that it is a company defect any ur part will be replaced as soon the part will reach them now at november 2018 last when i reached them they said company has rejected ur complain as u hv been too late to instal that part,!!! Now in a serious mood to suit a case against dealership.

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Jan 5, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in