[Resolved] Volkswagen India — Complain about POLO TDI | |||||
We bought 3 POLO in Aug 2015, thinking that VW is a big brand & we can have trouble free ride, but its just opposite to it, i have raised complaint for my car clutch issue for more than 10 times to different service center in last 1 year, & always mention this in every feedback call i get from VW but never got any positive response they just say its not included in warranty . Now on 10/12/2016 my polo TDI UP14cc2139 stopped taking self start then i called RSA they took my vehicle to service center where they took 4 days & told me that they have replaced fuel injector, now again today my car is not taking self, i again called RSA they told that its battery issue & battery has limited warranty for 1 year . i don't understand this, as i paid VW for 2+2 warranty for my car, its just 1 year if everything which is needed is not covered under warranty than what is use of having warranty. Moreover every car battery company outside VW also offer 2+2 warranty clause than why Vw only offering 1 year warranty, more over i have vento (2012) also where vw offer battery warranty of 2 years . Being a corporate customer of VW also i am getting such poor support from VW India, i am really disappointed with the support capabilities & above that the MANUFACTURING QUALITY of VW, with in 1 year i have faced so many Manufacturing issues in VW POLO . Looking forward for your revert & some solution to my concern . Was this information helpful? | |||||
Feb 7, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jan 07, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||||
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