[Resolved]  Volkswagen India — Complain CCR11521- Injector failure after 2 years 4 months- Vento Highline

Address:

Khordha, Odisha

Dear Sir/ Madam My Vehicle Registration # OR 02 BX 9276, of which complaint was registered with dealer Bharat Motors Bhubaneswar, Orissa on 19th Sept 2014, when the vehicle was stranded in middle of the road, with lot of vibration and Coil lamp indicating Amber color. I called up dealer service person the service was prompt for taking the vehicle to the workshop. My vehicle is registered on 22nd May 2012 and it is completed 2 years. It started giving Injector problem, this is ridiculous. We are using other diesel vehicles which are 7 years old; which till date has not given this type of issue. We are ashamed the German vehicle which has not met with any type of accident and in good hands of personal use has this problem. We ourselves drive this vehicle. We fill diesel from where we are filling for other vehicles also. This is to be treated as manufacturing defect. Lot of complaints about the same and charge of the fuel injectors varies from dealer to dealer. The workshop has first replaced one injector upon giving complaint with Volkswagen they replaced all 4. They claimed all to be replaced as all have problems. I do not know how? Mostly this issue started after the vehicle has come back from service center for small denting work. They charged me around 26k for the same for which I still have the bill. After the vehicle delivered to us while applying brake the vehicle was shaking. Suddenly it stopped middle of the road one day. There are few requests from my end as a customer. 1: The replacement of fuel injectors should be absolutely free of cost. Customer should not be penalized for the manufacturing defect. Ensure it should not happen in future. 2: Please furnish the serial numbers of fuel injectors those were originally fitted in my car it should match what is being replaced. I want to personally verify. Want to make sure my vehicle when in workshop is safe, I hope it is clear to you what I mean? 3: Please pay utmost attention to the customer grievances they are most valuable asset for you if they are dissatisfied one day you have to CLOSE DOWN YOUR SHOP. If my complaint is not being attended to on top most priority I will lodge a complaint in CONSUMER COURT and write to INDIAN AUTOMOBILE ASSOCIATION. Let the German vehicle which is giving lot of trouble to customer be answerable. Thanks in advance. Regards Suchismita Das +91 [protected]