[Resolved] Volkswagen India — complaint about worst customer service from gurgaon and faridabad dealer

kamal_dass

Address:

Faridabad, Haryana, 121002

I am planning to change car for my wife from santro xo in this december as i heard that your co. Is giving options to buy in 2017 and start emi from 2019. I approached your customer care in the last week of november, 2017 and booked a con call revert from gurgaon, shhna road dealer. They called me in the same week and assured for test drive but then and now after that no response from them, then 3 weeks ago suddenly i got a call from faridabd dealer whcih is
'capital vw"- mr. Amarjeet and then contineously every 2nd day, some new person called and fixed a time for test drive, but no response after then. Including today i got a call atleast 7 times in last 3 weeks, but after that no response from them.
Now days already gone and i am nowhere to approach any other options. I dom't expect such a poor and worst response from such a reputed co. Infact, today, got a very rude behaviour, when i told them to make complaint against them.

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Jan 30, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Dec 31, 2017

Updated by kamal_dass [protected]