Volkswagen India — Complaint

Address:

Agra, Uttar Pradesh

Date: 26/12/2014 VOLKSWAGEN’S DEFECTIVE PARTS AND IRRESPONSIBLE SERVICE STAFF. Sir, This is to bring to your kind notice that a purchase of Volkswagen Polo High-line [UP85AH9090] in October 2012 has been made from MGRS Automotives Pvt. Ltd., Agra and I am not at all satisfied with claimed "German engineering and technology" of the said brand/vehicle as far as after sell service/parts and their durability is concerned. Brief introduction is as under: After second service of the vehicle [after about[protected] kms] I felt massive vibration issue when braking, this malfunction was also affecting balancing of entire vehicle during braking as the steering wheel also vibrates and shakes badly when brakes are applied. I contacted our local service station MGRS Automotives Pvt. Ltd., Agra. In April 2014, I was informed about structural malfunction in alloy of discs and advised to buy a new set of discs and disc pads both. Accordingly steps were taken, we bought a new set of discs and pads. Interestingly, after that we have been facing same problem again since August-September of this year [between 45-46000 Kms] Now this time the said vehicle is again under inspection and observation of MGRS Automotives Pvt Ltd., Agra since 17-12-14 and we were informed that some internal communication regarding the issue of discs has been established with the Company and their reply/approval is still awaited. On dated 22/12/2014 we were informed that Volkswagen has disapproved the free replacement of discs and the Company is not liable to replace/refund or has nothing to do with that and we were again advised that you have the only option to buy a new disc and pad set again. Now today on 26/12/2012 one service executive Imran called us and argued about the issue that its our fault not of that defective parts. As we were told some communication had been made between MGRS and the Company, we simply asked to supply a copy of the communication made via email between them, he bluntly refused to supply the same and remarked on our intelligence and said why are you being legally-literate/legally-intelligent people are indulging in the mess? Why can’t you just buy a new set of Rs 5, 000 again? Will you sue us just for the abovementioned amount? This is ridiculous. At this juncture, we are only seeking/looking forward to get Volkswagen’s valuable reply on the issue above discussed, so that further necessary action may be taken. Other relevant documents will be provided as and when required. Varun Chaudhary Advocate, Supreme Court of India. Chamber no. 55 Supreme Court Compound Tilak Marg, New Delhi - 110001.