[Resolved]  Volkswagen India — complaint # ccr 96664 - wrong diagnosis and incorrect action taken to bill approx. rs.1.5 lacs

Address:

Gautam Buddh Nagar, Uttar Pradesh

My car polo 1.2 diesel highline stopped all of a sudden on 25th aug 2017 while travelling within noida. Towed it to viraj automobiles in sec 6 service station the same day.
Vw recommended that engine should be opened (Odo read at 92kms) and i approved it.
After opening engine, vw confirmed that pistons were found to be melted and need replacement along with other components and provided a quotation of approx. Rs. 1.3 lacs.
Upon asking reason what caused pistons to melt, answer was fuel adulteration.

I took sample of diesel from the tank in front of viraj engineers and got it checked with few petrol pumps.
Petrol pumps confirmed that diesel quality is checked by density of it and my sample diesel was of appropriate quality.

I went back to viraj asking on what basis they say fuel is adulterated, the answer was color - this is completely baseless theory which was rejected by petrol pumps.

Upon further arguments, viraj gladly asked me to take my vehicle to some other service center as they didn't want to argue anymore.

My only concern was that without knowing reason of piston melt, situation can happen again in future and i'll be asked to bear that cost as engine is out of warranty.

I have logged a complaint # ccr9666r which is yet to be looked into.

If it is manufacturing fault as viraj engineers confirmed that all parts like coolant, hoses, were found to be in working condition, shouldn't vw be repairing my vehicle free of cost.