[Resolved] Volkswagen India — complaint not resolved

Anuradha Anuradha Undavalli

from Sirsilla, Telangana

Address:

Krishna, Andhra Pradesh

The complaint submitted last week is not yet resolved. Even today in a phone conversation volkswagen vijayawada showroom service dept manger is unable to tell my cars delivery date. Still the problem is not identified and they have not taken steps to replace the gare box. It's a pity that a world reputed company has recruited such incapable staff because of which it's loosing it's stand in india. I cannot want for months together for the service and i deliberately want to know the delivery date so that i can plan for an alternate vehicle, definitely not volkswagen. Please do communicate regarding the delivery date.

Was this information helpful?

No (0)

Yes (0)

Nov 18, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in