[Resolved]  Volkswagen India — Complaint regarding polo diesel 1.2 highline

Address:

New Delhi, Delhi

I am Prakash Chand Jain and I own a Volkswagen Polo Diesel 1.2 Highline. I purchased my car from Volkswagen Delhi North Globus Cars (P) Ltd. in July 2013. My car met with a collision two weeks ago (9 August'14), in with front glass of my car broke and it got a dent on the bumper and on the front side. I took my car to Volkswagen Delhi north car workshop and claimed insurance company. My service advisor promised me to deliver my car by Sunday (17-Aug-2014) but he failed. Then he promised me to deliver my car by Tuesday(19-Aug-2014), he failed to deliver on that day too. He gave me an estimate of approximately INR 6000 to be borne by me. And without getting their estimation approved by the Insurance Company repaired the car. An accidental labor cost which insurance company has to bear, which is about INR 13000. They are now demanding that money from me. I got my car financed from your respected company. At the time of purchasing, your representative asked us to get our car financed from your company and buy all your schemes 2+2 extended and other schemes, we bought everything your agent asked us to. It's been approx two weeks now that my car is in your workshop and I am very disappointed from your service and moreover the service advisors are not co-ordinating and are very rude to me. My next EMI payment time is coming, please tell me if I should pay EMI of the car just for nothing. For Last Two weeks, I am suffering losses because o[censored]navailability of the car. I am going through many problems while travelling. I would like to ask you, I bought two cars just because of your performance and now I am highly disappointed with your services. I told some of my friends who were planning to purchase a car from your company and they are now reconsidering their decision after knowing about the services provided by your company. I am highly disturbed from your services!!! I'll grateful if you can take a look into the matter and take immediate actions, so that I can get the car back and not consider the option of selling your car and going to another company who could provide me with effective service and most importantly a friendly advisor who is not rude to me. I'll be highly obliged if you look into my matter as soon as possible.