[Resolved] Volkswagen India — Complaint regarding the trouble to customer. | |||
My vehicle Polo KA 25 Z 9295 has run only 33000 kms and servise provider is telling us that the vehicle is not run number of kilometres it has to run in 3.5 years and due to which suspensions have gone and I need to pay 18to 20 thousand rupees for the work and I have even paid money for extended warranty. The servise provider from hubli is telling me it's not covered in warranty too . I am a doctor by profession and daily I drive to my hospital and back approximately 15 to 20 kms to and fro, if the car suspensions don't last for just 33000 kms then what's the quality of the vehicle we purchase ? If it's under run the suspensions will be split is the reason given by servise manager .., is it right on your part . Is it so expensive to buy and maintain the polo car ? And why no warranty is covered in to it ? Why tax every time we take it to servise center ? If this is the policy of the compony I am afraid it is giving a very poor remark . Kindly look in to the matter . Dr Anand K Patil Prof & Head . SDMCDS . Dharwad . Karnataka . Mobile number [protected] Was this information helpful? | |||
May 30, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Apr 29, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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Yours is not an isolated complain regarding negligence and unprofessional and indifferent attitude of Volkswagen it starts right from the senior level management. The company thinks just because its a big cooperate brand and none o[censored]s Indians would waste time to take them to task they behave in this manner and provide us with substandard products poor cheat service I am having proof of their cheating and fraud committed toward me. They have given to me a vehicle with defective parts which they neglected or could not detect or did not change on purpose so that my car could be ruined to a state of beyond reasonable and viable responsible financial repairs Since last six months my vehicle is lying with their service center and there is not a word of response in spite of sending them legal notice. They cannot reply as they know what fraud they have committed
How rightfully in other countries put their MD behind bars for cheating here the process is long but I am filing case against Volkswagen as I have enough evidence to prove their fraud and cheating.
Support from Indian citizens like you who can quote their similar experiences would be a real added advantage to teach these MNC a lesson. Please feel free to contact me.
Aspi Pooniwala
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