Volkswagen India — coolant oil issues and service complaints
Rarajeshm75 on May 23, 2019
Last week i had taken up my vento vehicle to the volkswagen service center with the complaint that the coolant oil seems to have turned completely black in colour. Service advisor had advised that it would take around 3 hours to flush the coolant and have the container replaced. It has been now 10 days now and still the service center is not able to identify the actual root cause and giving reasons to change all parts in the vehicle. The service is pathetic that they are not able to identify the problem and providing reasons to change parts which comes up with a huge cost. Last month i had a complete service of my vehicle which costed to 50, 000 and i being forced to spend more.
Service advisor just comment that it is a one-off case and i would say it is a manufacturing defect or they screwed up my vehicle in my previous service.
[May 23, 2019] Volkswagen India customer support has been notified about the posted complaint.
Verified SupportVolkswagen India Customer Care's response, May 29, 2019
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail [email protected]
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