On 17/08/21, We made a purchase of a car from volkswagen showroom kannur branch. The make and model of the car bought is
volkswagen polo model (candy white)
Km driven -4600 km
Registration -KL18AA5701
I regret to inform you that, the vehicle that I bought is not giving satisfactory output and is not as it was expected to be.
*We are totally frustrated with the repeating problem regarding the ABS Sensor issue and notification for the 4th time with in 10 months of the vehicle purchase. which Volkswagen kannur team not even addressed during the sale.
*Steering Problem (steering response is to tight while driving)
This is to bring your consideration that we drove this car only 4600 km and not even completed ten month. In last ten months more than seven time we have submitted the car for services and other technical issues, we feel traveling using this vehicle with family for a long drive is not at all reliable. we have to invest our money, time and energy for all this process.however now the Vehicle is under warranty we afraid how we are going to pay this unwanted cost on monthly basis after the warranty period.
We trusted and shifted the brand loyalty from TATA to Volkswagen by taking back the booking amount.We truly shocked how a brand new car got this much issues with in ten months of purchase after going and passing through so much of quality check, we are extremely unhappy with this shocking experience what we got from volkswagen polo.
I find what happened is unacceptable at all scales and request you to kindly look into this matter .we also appeal for strict solution for all the recurring problem and an a over all check up of the vehicle befor the delivery .
I believe I will get to hear from you soon. I hope that will be able to find a satisfactory solution very fast form you side. Was this information helpful? | 
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