[Resolved] Volkswagen India — customer service not provided

shafazraja

Address:	691004
Website:	[email protected]

Am Shafas Raja from kundara, Kerala, India. I have booked a "White Colour Volkswagen Polo GT" in the nae of Mr. M. Haneefa On April 2018 Booking Ref: 41053, to be delivered by August 3rd 2018 for my marriage. Almost 5 months before we booked this inn order for not to face any delay / excuses.
But now 21 st July 2018, just before 2 week for August 3rd 2018, From the showroom i booked, Volkswagen, 2nd mile stone, Kollam, they are saying that white colour is not available. What kind of customer Service is this.
If i don't get "White Colour Volkswagen Polo GT" by August 3rd 2018 Morning. I will file a complaint against Volkswagen INDIA.
Am an NRI, Working in Qatar and am a government official here in Qatar. So Don't take this as a silly complaint.

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Sep 4, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Oct 20, 2020

Updated by shafazraja Reg no. KL 25 M 420
Ph : +91 [protected]