[Resolved]  Volkswagen India — dealer complaint

Address:	Pathanamthitta, Kerala
Website:	www.evmvolkswagen.com/sales_services.html

I have a polo petrol car from 2012 last. 43000 kms done. Very happy with this car. Well maintained and serviced properly. Few days before there was a problem with starting the car. Rang evm motors technician came and replaced starter switch for 5200. We didn't get the receipt. Three days later same issue happened engine stopped in the middle of the road. Took the car to evm motors again. This time they said starter motor gone, even though this was the same issue we had earlier. That's fine but, after taking the car on 2nd day they told it will take another 10 days because they don't have the new starter to replace. I asked for a courtesy car, said they don't have this.

Because evm motors (Thiruvalla, kerala) don't have the new part why should i wait 10 days without car? Why they refused a courtesy car? I am planning to upgrade my car with another volkswagen. Which i am a hardcore fan but service like this is really disappointing and pulling me back. Please solve this issue i am hoping a fast service or a courtesy car which already in 3rd day.

Dealer:- evm motors
Place:- thiruvalla, kerala
Vehicle:- polo 1.2 petrol red

Appreciate your early response. Thanking you

Kind regards
Savio james