Volkswagen India — Dealer sold used (4200 km) car as new

Address:	Bhopal, Madhya Pradesh, 462039
Website:	www.volkswagen.co.in

My name is prakash singh from india | madhya pradesh | bhopal. I purchased volkswagen vento highline on 21st of oct 2016 with full trust and invested my hard earn money on volkswagen.

Unfortunately i was wrong and who trusted on vw and invested money on volkswagen vento (Highline diesel) from the day one i am regularly visiting service center but unfortunately service center also shut down and i have visited another service centre for first service which is 200 km far from my city. I have received many feedback calls and provided all my concerns and they assured me that will take action and resolve soon but no one come back and addressed my concerns in last 8 months.

Shirani automotive private limited | 4056, ahmedpur, near mosque, hoshangabad road, bhopal, madhya pradesh – 462026, sold me defected vento highline diesel engine number (Cwx121695) chassis number – (Mexk15603gt042835) year of mfg. 2015.

Before i write down all my concerns i would like to highlight major concern which i noticed later that this car handed over to me on 21st oct 2016 having running reading of approx. 4, 000 / 5, 000 km which i could not noticed at the time of purchased. I have monthly running of 1, 000 km and in last 8 months this car completed 15, 000 km with monthly average of 1875 km / month which is way ahead of my monthly running of 1, 000 km /month. For this concern i want you guys to provide me date wise running and odo meter closing reading.


Now i will take you guys through the concerns i am facing since day one and even after many visits these concerns are not fixed till date –

Door rattling noise (Like bull cart)
Head lamp fog issue inside
Scratches inside head lamp mirror
Clutch issue (Jerk in pickup after changing gear)
Second gear pickup issue (Sometime stop responding)
Ac smell like hell (Even after service done)
Left rear door beading fitting improper since day one and service centre not able to fix
Second key not received yet (As per dealer vw will send you the key directly) i don’t know when?

I am sure this vehicle was having some defect and they sold me stating that there is huge discount will give you on this and when i asked why this is not sold yet then they said this color is low demand that’s why and even i have not received discount as committed.

After 8 months of struggle and wasting time to visit and telephonic feedback i and tried now and soon this vehicle will complete 1 year and after that it will not be vw responsibility.

I hope you guys will take this matter seriously and take and serious action against dealer and replace this defective piece.

Regards,
Prakash singh
+91-[protected]