[Resolved]  Volkswagen India — Defective new car with AC not working

Address:

Mumbai City, Maharashtra

I recently brought a Volkswagen Polo (Car No - MH01BU2681) 3 months back and the very next day the AC stopped cooling at all. When I gave the car for repair I was told you will get the car in 2 days and it has been 21 days till now . The car was still lying in the workshop and every time we called at the customer care no one bothered to answer the call or call back. By chance if people take my call I am told that the part are waited and it will be repaired by the coming weekend and till date that weekend has not yet arrived. Today I have spent 4 hours of my weekend in calling the customer care at the workshop but still they have no answer and the car still stands in repaired. Salman and Sanjana, two of the so called brilliant advisers are completely incapable of resolving any customer issues but very efficient at lying confidently to the customer. When I spoke to their senior Mr Lalit, firstly he was lost and clueless on the entire issue and secondly he said I will get my car repaired tomorrow. When I asked him how did he get the part immediately when he claimed that it will take another day or two till they get approval for the part, he said the most shocking thing that I could ever expect from a Car company. He was replacing My car's compressor with another car's part in the workshop ! I am shocked and disgusted at such malpractices of Volkswagen as a brand. This is a crime and I will file a legal lawsuit against your company stating that you use existing customer car parts to repair other customer's car. Now I can never trust Volkwagen with my car with which of my car parts have been used already for other cars. This raises the biggest question and doubt on the brands credibility and trust. I declare Volkswagen as a Cheat and not professional at all. After all this, when I finally went to collect my car at the workshop, I saw my car being tested for AC. The car in-house mechanic showed us the compressor and said the compressor was weak since the start. So that means Volkswagen had sold us a manufactured defective car as a brand new car at the price of 6 lakhs plus!!! What could be more disgusting that such a premium brand as claimed cheats the customer right on face and blatantly sells a defective car!! This brand clearly cannot be trusted in terms of their cars, their parts, service and the brand value itself. The customer service adviser lied to us about the bill when we went to settle it. We had the insurance covering most of our expenses in the repair but few things were to be paid by us which were not covered under insurance. The adviser tells us that the bill is for Rs 5000 but when we calculated it as per the items it was Rs. 4200. Again a bluff! The petrol in the car was nil while we had 30 Litres of petrol when we gave the car for repair. Al;l this clearly shows that Volkswagen does not have any set standard of operation or anybody monitoring the activities at the workshop or company. It is being run by the whims and fancy of the employees and they take the customer and car for free ride without giving a damn about the repercussions. I am filling a legal suit against all this stating that I have been sold a defective Car and have been cheated and conned by Volkswagen. And I will never recommend this brand to any of my family or friends who are planning to buy car ever. And people like Mr. Jammajale Sahoo (Emp Id - 117) should be fired as they refuse to give out the contacts for people senior to them saying they only have the Director. Even the director's no can be shared I believe.