[Resolved]  Volkswagen India — defective oil sump

Address:

Dehradun, Uttarakhand, 492001

I have a complaint of delivering a defective car whose oil sump was damaged from the beginning. The part was found brokenly damaged and was locally fixed by an adhesive compound know as m-seal. This was then not discovered in the past consecutive years as there was no oil leakage found but only now when this m-seal compound has loosen its adhesive strength on the metal part resulting an oil leak and was revealed recently when my car was on routine service.

I was called by the service center to have a look what i found that the protective cover at the base is not damaged from outside and neither any part nearby the oil sump then how come it is possible the inner part (Oil sump) got damaged?

I am astonished and angry over it that i was driving a car which could risk my family’s lives. The defective oil sump could seize my engine and could put our lives in danger. It gave an immense mental stress when i found such a major fault with volkswagen india with absolute zero sense of responsibility and zero product liability what they are delivering a junk to their customers.

The service center m/s ambernath vehicles pvt lmt, raipur has no answer to my question that how it is possible that the oil sump is damaged without damaging the bottom cover plate which is of fiber. Why should i pay for the defective part when it was not my fault?

Clearly it seems like a defective car with a broken oil sump was delivered to me since i bought it.

I now actively seek a full compensation of delivering me a faulty car with a broken oil sump.

Note: petty things to note about ambernath volkswagen pvt limited, raipur.

- i got back my car after a week because the part was not available, is this kind of inventory they are maintaining?

- i got my car with half the diesel level from the time i admitted the car in the service centre. They are stealing the diesel, is this level to be expected from volkswagen india authorized center?

- i could not identify my original battery, was it the same when i admitted my car in the station or deliberately replaced by another much more used one during service. I could not trace my battery number in your system which is absurd. After such incident how can i trust blindly on the service provider??