[Resolved]  Volkswagen India — Defective / rejected piece handed to us 2 years ago Model VENTO Regn No. DL4CAT 0180

Address:

New Delhi, Delhi

It was in Feb. 2012 that we bought your Vento Sedan car ( Invoice No. VSI110705 Dt. 23 / 02 / 2012 from World Class Automobiles Pvt. Ltd. / New Delhi ) and here by request you to kindly Replace this piece with a brand new one and help us out . From Day One, i have been having a problem with this car : 1) Dly. promised at 16 hrs .on 17th Feb. but we when the car did not reach the show room until 19 Hrs we were told that it was stuck midway between the workshop and the show room ( reasons not known ) 2) Finally when it arrived, the Head lights were not working, the stereo system was hazy . 3) Right at that moment i wanted to SAY No to this kind of a product, but due to persuasion by the then AGM, his explanations and an emotional expression we finally took the delivery on 24th Feb. 4) The Car Air conditioning system & the stereo System never performed satisfactorily . However without complaining, crying and cribbing, we carried on . 5) The starting of the car is jerky and shaky . .Till this date the vehicle has been sent to your Workshop at least 4 -5 Times and no improvement . Even today it is with the workshop and despite changing the AC Compressor they are not able to get the proper cooling from the system . No help on stereo system, what so ever . Not that we have much to comment on your Global Quality, what all i can say is that : your people in Delhi handed us a defective / Rejected piece in the first instance and despite all efforts by your team members at New Delhi workshop, they are still unable to fix the problems . i sincerely request you to please Replace my above car with a brand new one and help us out of this continuous inconvenience . Just to add that that we do not have pleasure of possessing a Global Quality Car even though i was highly excited before choosing a VOLKSWAGEN BRAND . Our enthusiasm of being a proud owner of Volkswagen Vento car has gone to the winds . i am sure you will feel our pain and advise your counterparts in New Delhi / India to replace the car with a brand new VENTO . Thanks and Regards. Best regards, Shub Puri, GH - 13 / 02, Paschim Vihar, New Delhi - 110087 Tel #s[protected] & [protected]