[Resolved] Volkswagen India — Delay by dealer in repairing vw jetta at surat

keyurnaik

from Surat, Gujarat

Address:

Surat, Gujarat

I am keyur naik professional architect working at navsari gujrat.i am using vw cars since last 8 years .i have purchased vw jetta in july 2016 from navjivan auto square pvt ltd surat.before 10 days back i have an a arccident and my car damage ihave sent to dealer for repairing but dealer said due to unavailabilty of parts the will give me my car back still after 20 days and im suffering a lot inconvience .please do needfu l .dealer is not cooperating .so it is spoiling image of vw please acknoledge recept of mail on my email id [protected]@yahoo.com

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Oct 18, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Sep 07, 2016

Updated by keyurnaik keyur naik 39, rachna residency tighara road navsari ph no [protected]

Sep 10, 2016

Updated by keyurnaik thanks for prompt action .today i have receved my car fully repaired and now i have no objection with dealer now .thanks for kind cooperation .i really appreciate support of mr anant tailor, mr bhavyakant borsali and mr kameswar roa

keyur naik

Verified Support

Sep 17, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in